Refund policy

At Glamozona, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or your order number is required.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or damaged after delivery.

  • Items returned without original packaging.

  • Products marked as non-returnable or final sale.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. We will review your request and arrange a replacement or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: support@glamozona.com